Quick Turnaround Minimises Pipe Manufacturer’s Lost Revenue
A local repair shop was contacted for assistance, as was a national MRO distributor. Both quoted a period of three weeks for the gearbox to be repaired and returned to site, which did not meet the customer's urgent requirement.
The local Hayley Group branch was called, and the dedicated team moved quickly to reach out to Hayley 24/7 Engineering Services. A van was sent to collect the customer's gearbox and deliver it to the Hayley 24/7 workshop in Dudley, West Midlands. Here, it received a full strip and inspection with a report sent back to the customer outlining the proposed work needed to get the unit operational again. This proposal was accepted.
In just three days, the work had been completed by the gearbox services team at Hayley 24/7 and the unit was delivered back to the customer's factory, before being reinstated on the production line.
The stoppage to production would cost the customer £100k per week in lost revenue. By delivering a full gearbox repair service in three days, rather than the three weeks quoted by other providers, Hayley 24/7 prevented £250k+ in potential lost revenue.
Thanks to the quality of the work provided, and replacement components used by Hayley 24/7, the UK's first gearbox repairer to be certified by SKF, the service life of the gearbox has been extended. This means the gearbox should not experience another premature failure if maintained correctly.