Speakers
Recruitment
Staff Recruitment and Retention
People don’t look for a job for life anymore, they want something that is fulfilling, pays well and has a purpose.
The post pandemic work environment has changed for employers and employees. Quiet quitting and silent resignations now have a name, but they also highlight the behaviour of a section of staff that are not aligned with the organisations mission and vision.
While much has been said about the importance of the member experience to remain competitive, little has been done for staff experience. The employment market is now more competitive than ever and recruiting and retaining staff has become a real challenge, therefore business need to understand what that means to them and how they can attract, develop and retain the best people.
By the end of this session attendees will be able to:
Dr. Paul Bedford, is considered the world’s leading retention expert for health club businesses and reoccurring revenue models.
His thought leadership enables businesses to lean into their own data, identify key underperformance indicators, and develop a sustainable customer and staff retention strategies..
Paul has experience as a Business owner, a Research Scientist, and a Behavioral Psychologist which gives him a unique perspective on customer and staff behaviour and business performance.
In a project with Gold's Gym (USA) Paul’s strategies added $4.75 million revenue boost in just five months, including 60% reduction in employee turnover and an Net Promoter Score spike from 26 to 43.
Paul is on a quest to increase the profitability and elevate the experience of businesses worldwide.